US DOMESTIC CUSTOMERS:
If you are unsure about the right size or fit based on our sizing guides in the product descriptions, we encourage you to purchase Seel Return Assurance at checkout for peace of mind. With Seel Return Assurance, you can receive a refund for otherwise non-refundable items. Simply add Seel Return Assurance to your order during checkout to have the option to return your items and receive a refund.
We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply (custom, made to measure, latex care & shine collection, sample items).
The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.
All purchases are subject to the standard return period of 15 days. Returns must be initiated within 48 hours from the date your package is marked as delivered by the carrier. The item must then be shipped back within 15 days.
To initiate a return, please email email@example.com with your order number, photos verifying the new condition and reason for return.
Items must be shipped back wrapped the same as it was received. Please use the tissue paper to wrap the metal on zippers as it can stain the latex. We put a lot of love into our items so please return them with the same care. If the return is not received in perfect condition we will not be able to accept the return.
We are unable to offer free return shipping on eligible item(s) returned. You are responsible for the return shipping fee at the carrier’s rate.
Once the return is received and approved, the refund will be processed to your original form of payment. If we are unable to accept the return based on damage the customer will be responsible for the return shipping. After 7 days the order will be considered abandoned.
Seel Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Seel Return Assurance is nonrefundable.
Since each item is made to order, our items are not returnable with the exception of items in our READY TO SHIP collection. Ready to Ship items are pre-made, already in inventory, and can be returned for store credit within 15 days of receiving it. We can also do alterations on items for an additional charge.
Sample items, undergarments, and molded gloves are final sale, which are not eligible for returns. Shipping fees, insurance, rush fees, taxes or duties will not be refunded. Please contact firstname.lastname@example.org for a return authorization form before shipping the product back to us.
ERRORS / DAMAGED GOODS:
Vex Clothing must be notified of any errors or damaged items do to our production within 5 business days of the receipt of the shipment. Vex is not responsible for damage due to neglect or damage of any kind. No claim filed outside the 5 business day time period will warrant any type of claim. A replacement item or store credit will be issued once the damaged item is received back in our studio.
On occasion Vex Clothing issues promotional codes, sale codes or gift certificates which provide a credit towards your online order. Vex reserves the right to cancel a promotion and/or reject redemption of any promotional code. Promotional codes do not cover costs on any shipping, duties or taxes. Vex Clothing will honor a price adjustment on online purchases within 7 day period prior to the start of a sale. All price adjustments will be issued in the form of a Vex Clothing credit.