READY TO SHIP:
Ready to Ship Items are Returnable Only for Store Credit within 15 Days and No Refunds. Shipping fees, insurance, rush fees, taxes or duties will not be refunded. Undergarments are Final Sale due to sanitary reasons. Please Contact Us for a return authorization form before shipping product.
HAND MADE ORDERS:
Because of the handmade nature of Vex Clothing, returns are not accept. There are certain situations where a return or exchange will be granted for store credit only. Please be Aware that Rush Fees and Shipping Cost are Not Refundable. Items must be unworn and in its original new condition. Any item not in its original state or is damaged will not be accepted. Returns or exchanges must be made within 15 days from delivery. Restocking fees may apply. If you need a return or exchange please email us at firstname.lastname@example.org prior to returning the order.
ERRORS / DAMAGED GOODS:
Vex Clothing must be notified of any errors or damaged items do to our production within 5 business days of the receipt of the shipment. Vex is not responsible for damage due to neglect or damage of any kind. No claim filed outside the 5 business day time period will warrant any type of claim. A replacement item or store credit will be issued once the damaged item is received back in our studio.
On occasion Vex Clothing issues promotional codes, sale codes or gift certificates which provide a credit towards your online order. Vex reserves the right to cancel a promotion and/or reject redemption of any promotional code. Promotional codes do not cover costs on any shipping, duties or taxes. Vex Clothing will honor a price adjustment on online purchases within 7 day period prior to the start of a sale. All price adjustments will be issued in the form of a Vex Clothing credit.